Frequently Asked Questions

ARE THE KNIVES HAND FORGED?

Yes, all of our items are handmade.

WHO MAKES THEM?

Reynol Villarreal, as well as all of us in the Villarreal team work together to produce all of our items.

WHERE ARE THEY MADE?

We are based out of Mission, Texas U.S.

Due to outgrowing our space and zoning laws in our city, we had to move our production shop back to our hometown in Monterrey Mx., that is where Reynol and son Benjamin work every day on all of our item’s production.

WHAT STEEL ARE YOUR KNIVES MADE OUT OF?

All of our standard catalog knives are made from leaf springs (which are a 5160 high carbon steel) or 420 stainless steel.
All of our knives are 100% finished and ready for use, meaning that yes, they are heat treated and pre sharpened.
We also make knives with Alabama Damascus steel, produced by Brad Vice in Alabama U.S. (this is also a high carbon steel).

WHAT ARE YOUR KNIFE HANDLES MADE OUT OF?

All our standard knife handles are made from local TEXAS native trees (mesquite and ebony) that we have processed ourselves.

All of our handles are 100% natural wood and antler.

We also make knives with Sanalite (same material as kitchen cutting boards) imported South American Cocobolo wood, Sonoran ironwood and all-natural Axis antler handles.

WHAT KIND OF TANG DO YOUR KNIVES HAVE?

All of our knives have either full tangs or 3/4 tangs for the lighter models.

WHERE IS YOUR STORE?

We have our San Antonio store at 1614 Buena Vista Street #2, San Antonio, TX 78207
Our flagship store is located at 200 S Bryan Rd #121, Mission, TX 78572 , we also have one authorized franchise in Edinburg TX.
Please keep in mind that each location runs independently and is subject to its own pricing structure, and therefore offer different deals, discounts as well as have varying turnaround times and exchange or return policies that may not apply to or be honored at a different location.
Please refer to our events file to see other locations and upcoming events.
We ship to anywhere in the U.S as well as worldwide via USPS Priority, or your shipping company of choice.

WHERE CAN I SEE PICTURES & PRICES?

You can access our full range of items in the Store tab here on the page, through our Facebook and Instagram posts and stories, or in person at the San Antonio store or at our vending event booths.

For any specific items or custom works please send us a MESSAGE VIA OUR FACEBOOK PAGE, INSTAGRAM PAGE OR EMAIL.

HOW DO I BUY SOMETHING?

To place an order, you can purchase it directly from our store tab here on the page, or send us a message via our Facebook page, our Instagram page, or via email at villarrealknives210@gmail.com
Please send us a list of the items you’d like to purchase, or a brief description of what you need items for so we can provide recommendations for you.
For your own personal safety, we do NOT take any orders over the phone due to the possibility of credit or debit card fraud or identity theft.
We also have to send you photos for approval as well as order costs and final invoice of the items you want to purchase, which cannot be done in a phone call.
All customer interactions are saved in our Facebook and Instagram messenger system or in our email so that each of our customers orders can reviewed if necessary, as well as to make sure there is no lost information or miscommunications when orders are placed, sending out packages or organizing local pick ups.
We appreciate your understanding and look forward to personally helping you with your order via Facebook messenger, Instagram chat or our email.

WHAT TYPES OF PAYMENTS DO YOU ACCEPT?

Cards (in person only) PayPal, Cashapp, Venmo, Zelle, Direct Bank Deposits, Money Orders, Cash.

We offer a cash discount on all payments made with cash or via Zelle.

CAN YOU HOLD MY ORDER?

WE DO NOT DO HOLDS, but we do take deposits.
Since we have a limited stock of items, we do “First Come First Serve”.
If there is NO deposit paid, NO items will be set aside.
You will have 30 days to pay your item in full, otherwise your deposit will be forfeit and we will charge a 10% restocking fee on the abandoned order.
You can also pay for your order in full and we will hold all paid for items for pick up or shipping at a later date if needed.

THE ITEM I WANT IS “OUT OF STOCK”?

A lot of the time we do have most of the items available and just haven’t gotten a chance to list them up on the pages for sale, so if there is something you are looking for send us a message to confirm if it’s really out of stock or just hasn’t been updated yet!
Most of our standard catalog knives take about 2-4 Weeks to be put back in stock after they are truly sold out, but may take longer depending on our order volumes.
Custom items such as Damascus steel or axis handles are by pre order only.

LOCAL PICK UP?

San Antonio Store - 1614 Buena Vista Street #2, San Antonio TX. 78207
Monday to Friday 8:30am to 2:30pm
By appointment only for curbside or delivery outside of store hours - no retail shopping outside of store hours
Flagship store - 200 S Bryan Rd #121, Mission, TX 78572
Monday-Friday 11am-5pm
By appointment only outside of store hours
For those of you that cannot do local pick up, we offer both local delivery as well as ship to anywhere else in the U.S. and worldwide.

UPCOMING EVENTS?

All our upcoming events are updated and listed in the Events Tab here on the page.

IF A LOCATION IS NOT POSTED IT MEANS WE DO NOT HAVE ANY UPCOMING EVENTS IN THAT AREA.

ITEM PRICES?

ALL PRICES ARE FIRM.
PRICE LISTED IS FOR THAT ITEM ONLY, IT DOES NOT INCLUDE SHIPPING OR OTHER ITEMS UNLESS OTHERWISE SPECIFIED.
We offer wholesale vendor discounts on orders of 12 items or more, total must be paid in cash.

CUSTOM WORK & BLANKS?

Yes, we do sell knife blanks, handle materials and pins.
We DO NOT make folding knives.
We are not accepting any custom work orders of 12 items or less at this time.

WOOD ITEMS?

Each wood item we make is priced individually depending on how difficult it was to acquire the wood, any additions that were made (such as our epoxy detailing) and the final work that was put into the piece.

ORDERING A WOOD ITEM:

Please send us a message with the exact size measurements for the item you want (Length, Width and Height) and we'll provide you with an “approximate price” quote.
We cannot guess the size of an item from a picture.
Approximate price quotes for wood items are based off of the raw wood cubic foot price ($30 per cubic foot).
Please keep in mind that these items are HEAVY and shipping is usually $25-$65 depending on the packages size, weight and final destination.

DO YOU SHIP?

YES WE DO!

We ship via USPS Priority every week depending on our order volume and events, we try our best to have all orders shipped within 2-5 business days.

USPS Priority includes a $100 insurance and takes 2-3 business days to arrive once the package is shipped.

If you require a higher insurance or faster delivery that can be arranged for a higher shipping fee, please let us know at time of check out that you wish to add this to your order.

Shipping is a flat rate of $20 for most orders, extra large packages may have an extra fee that ranges depending on where and what we are shipping.

Just like in store all of our items are FINAL SALE once shipped.

if a package is lost or damaged during transit it will be your responsibility to utilize your package’s shipping insurance to cover the loss.

There are NO refunds, returns or exchanges once a package has been shipped.

If a return is accepted you will be responsible for the cost of shipping it back, and the refund will only be for store credit.

SHARPENING & REPAIR SERVICES?

We offer sharpening at our mission location only, it starts at $5 per item.

Prices vary depending on services and items.
Repair services of reshaping of the blade and replacing of handles are ONLY available on Villarreal knives.
We do NOT offer repairs of any other type of knives, sheaths or other items.

KNIFE CARE?

Hand wash only with mild dish soap.

Do not leave items soaking in the sink, the harsh soap and heat from dish washers will also affect your cutting boards or knives.

All of our high carbon steel knives will rust if not taken care of properly.

We have made a written KNIFE CARE guide that fully explains this process that can be found here - https://docs.google.com/document/d/1sqSXeqreWhrLnCv2oMESqa7jxHHSiZOGs50I5l-9uBo/edit?usp=sharing

DO YOU OFFER ANY WARRANTIES?

We do not offer any refunds or exchanges once an item leaves the shop or our vending booth, whether it be in person locally or via shipment.

ALL SALES ARE FINAL

if an item is approved for return, it will be for store credit only.

All of our items are created by hand and may therefore have imperfect details, by purchasing an item you agree with and understand these conditions.

Frequently Asked Questions

ARE THE KNIVES HAND FORGED?

Yes, all of our items are handmade.

WHO MAKES THEM?

Reynol Villarreal, as well as all of us in the Villarreal team work together to produce all of our items.

WHERE ARE THEY MADE?

We are based out of Mission, Texas U.S.

Due to outgrowing our space and zoning laws in our city, we had to move our production shop back to our hometown in Monterrey Mx., that is where Reynol and son Benjamin work every day on all of our item’s production.

WHAT STEEL ARE YOUR KNIVES MADE OUT OF?

All of our standard catalog knives are made from leaf springs (which are a 5160 high carbon steel) or 420 stainless steel.

All of our knives are 100% finished and ready for use, meaning that yes, they are heat treated and pre sharpened.

We also make knives with Alabama Damascus steel, produced by Brad Vice in Alabama U.S. (this is also a high carbon steel).

WHAT ARE YOUR KNIFE HANDLES MADE OUT OF?

All our standard knife handles are made from local TEXAS native trees (mesquite and ebony) that we have processed ourselves.

All of our handles are 100% natural wood and antler.

We also make knives with Sanalite (same material as kitchen cutting boards) imported South American Cocobolo wood, Sonoran ironwood and all-natural Axis antler handles.

WHAT KIND OF TANG DO YOUR KNIVES HAVE?

All of our knives have either full tangs or 3/4 tangs for the lighter models.

WHERE IS YOUR STORE?

Please refer to our events file to see other locations and upcoming events.

We ship to anywhere in the U.S as well as worldwide via USPS Priority, or your shipping company of choice.

WHERE CAN I SEE PICTURES & PRICES?

You can access our full range of items in the Store tab here on the page, through our Facebook and Instagram posts and stories, or in person at the San Antonio store or at our vending event booths.

For any specific items or custom works please send us a MESSAGE VIA OUR FACEBOOK PAGE, INSTAGRAM PAGE OR EMAIL.

HOW DO I BUY SOMETHING?

To place an order, you can purchase it directly from our store tab here on the page, or send us a message via our Facebook page, our Instagram page, or via email at villarrealknives210@gmail.com

Please send us a list of the items you’d like to purchase, or a brief description of what you need items for so we can provide recommendations for you.

For your own personal safety, we do NOT take any orders over the phone due to the possibility of credit or debit card fraud or identity theft.

We also have to send you photos for approval as well as order costs and final invoice of the items you want to purchase, which cannot be done in a phone call.

We appreciate your understanding and look forward to personally helping you with your order via Facebook messenger, Instagram chat or our email.

WHAT TYPES OF PAYMENTS DO YOU ACCEPT?

Cards (in person only) PayPal, Cashapp, Venmo, Zelle, Direct Bank Deposits, Money Orders, Cash.

We offer a cash discount on all payments made with cash or via Zelle.

CAN YOU HOLD MY ORDER?

WE DO NOT DO HOLDS, but we do take deposits.

Since we have a limited stock of items, we do “First Come First Serve”.

If there is NO deposit paid, NO items will be set aside.

You will have 30 days to pay your item in full, otherwise your deposit will be forfeit and we will charge a 10% restocking fee on the abandoned order.

You can also pay for your order in full and we will hold all paid for items for pick up or shipping at a later date if needed.

THE ITEM I WANT IS “OUT OF STOCK”?

A lot of the time we do have most of the items available and just haven’t gotten a chance to list them up on the pages for sale, so if there is something you are looking for send us a message to confirm if it’s really out of stock or just hasn’t been updated yet!

Most of our standard catalog knives take about 2-4 Weeks to be put back in stock after they are truly sold out, but may take longer depending on our order volumes.

Custom items such as Damascus steel or axis handles are by pre order only.

LOCAL PICK UP?

San Antonio Store - 1614 Buena Vista Street #2, San Antonio TX. 78207

Monday to Friday 8:30am to 2:30pm

By appointment only for curbside or delivery outside of store hours - no retail shopping outside of store hours

Flagship store - 200 S Bryan Rd #121, Mission, TX 78572

Monday-Friday 11am-5pm

By appointment only outside of store hours

For those of you that cannot do local pick up, we offer both local delivery as well as ship to anywhere else in the U.S. and worldwide.

UPCOMING EVENTS?

All our upcoming events are updated and listed in the Events Tab here on the page.

IF A LOCATION IS NOT POSTED IT MEANS WE DO NOT HAVE ANY UPCOMING EVENTS IN THAT AREA.

ITEM PRICES?

ALL PRICES ARE FIRM.

PRICE LISTED IS FOR THAT ITEM ONLY, IT DOES NOT INCLUDE SHIPPING OR OTHER ITEMS UNLESS OTHERWISE SPECIFIED.

We offer wholesale vendor discounts on orders of 12 items or more, total must be paid in cash.

CUSTOM WORK & BLANKS?

Yes, we do sell knife blanks, handle materials and pins.

We DO NOT make folding knives.

We are not accepting any custom work orders of 12 items or less at this time.

WOOD ITEMS?

Each wood item we make is priced individually depending on how difficult it was to acquire the wood, any additions that were made (such as our epoxy detailing) and the final work that was put into the piece.

Please send us a message with the exact size measurements for the item you want (Length, Width and Height) and we'll provide you with an “approximate price” quote.

We cannot guess the size of an item from a picture.

Approximate price quotes for wood items are based off of the raw wood cubic foot price ($30 per cubic foot).

Please keep in mind that these items are HEAVY and shipping is usually $25-$65 depending on the packages size, weight and final destination.